| We'd like to tell you that shortly we'll have a state-of-the-art ordering system in place, where with just a click or two, your choices can be on their way to your door. But we're not going to tell you that. Because the truth is, state-of-the-art ordering systems just aren't up to what we do. (But we ARE working on it, as web technology - and the time in which to accomplish it - slowly catch up with our vast number of options)
We don't stock our jewelry pre-made. We do stock millions of Swarovski© crystals, in virtually every colour made. And then we make what you need, not what we think you'll need. Or what we're hoping you'll settle for. A word about color, Swarovski-style, and it's a biggie: Not all colours are available in all stone cuts. We want your jewelry to be perfect, not a compromise. That means that sometimes we'll have to ask some questions, and make some suggestions before you're ready to make a commitment. Even if it's for a pair of $25 earrings. Even $25 earrings should be perfect. So no one-click ordering here. Here's what we want you to do when you've made your choices: 1) Fax or e-mail us with the styles(s) you want, the colour(s) you need, and any special requests you may have, like adding or removing a drop, or making it a little bigger or smaller. If you're not sure about colours, just say so. Believe me, we understand! Always include contact information with your note. 2) We will get back to you, usually by the next business day to confirm your order, or perhaps to ask a question or make a suggestion. We'll also be able to let you know how long your order will take. Most orders can be shipped within 2 weeks. 3) Then we'll take care of the mundane business of business. We accept MasterCard, Visa, Discover, and American Express, but please don't e-mail us your credit card information! We have a secure page for coing soon, but for now, please fax us or call us instead. You can do either 24 hours a day. Both the fax line and the voice mail are secure. For online payments using your crdit card or checking account, we can accept PayPal, a great service for secure, online transactions at no cost to you. If you're not already familiar with PayPal, go to www.paypal.com, or just ask us. 4) That's it! It takes a little more trouble than snagging the latest best-seller from one of the online giants, but you'll know that your order is being handled with lots of TLC and personal attention. We think it's worth the trade-off. We hope you agree. How about CUSTOM ORDERS?? Now you're talking!!!!! They're our favorite! We even have a new name.. atelier... that we think says it all! Visit the atelier preview page for a sampling. Over 90% of what we do is custom, and it really is what we love best. So call, or write, and we'll tawlk! It's really not difficult at all---we'll guide you right through the process, at a price range you're comfortable with. Have some questions we missed? Check out our F.A.Q.s page, or e-mail us, and we'll get you the answer you need. And remember... we're only a phone call or an e-mail away to assist you in your choices! Happy shopping! |
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