POLICIES

 

PAYMENT

Ready-to-Wear: We accept most major credit cards as well as Paypal via our online shopping cart for all Ready-to-Wear purchases. Your card is charged at the time of shipment. If you would like to pay by check, please contact us to arrange a pro-forma invoice. 

Couture: We accept major credit cards for Couture. Deposit payments may be paid by check if arrangements are made during your Design Consultation. We do not accept Paypal for Couture work.

We do not ship C.O.D.

SHIPPING

Most items are shipped within 3 to 5 days of order. (In general, 3 business days on trifles by stefanie somers designs, 5 business days on Stefanie Somers Collection pieces and Transitions | Stefanie Somers)

Each piece is hand finished to your order, so please allow a few extra days for us to create your beautiful jewelry. If you need a piece faster, please contact us at 800-400-4312, or email us at Sales@StefanieSomers.com and we will do our best to accommodate your needs!

Shipping is generally by UPS unless otherwise requested. UPS cannot ship to PO boxes; please supply a street address with your order. Expedited shipping (overnight 2-day, etc) is available at cost.

Stefanie Somers Couture shipping times will be quoted at the time of order. Please see the How to Order Couture Jewelry for complete information.

RETURNS & REFUNDS

We hope you’ll be thrilled with your purchase, but in the event you’re not, you are welcome to return it for a refund less any shipping (excluding Couture purchases) provided you follow a few simple steps.

1) You must notify us at Sales@StefanieSomers.com with 24 hours of receipt of your intent to return your item(s)

2) You must ship your return back to us within 2 business days of receipt, no exceptions.

3) Item must be in new, unworn condition, with all original packaging.

4) Item must be shipped, prepaid, in the same or similar shipping box in which it was received – no padded envelopes or gift boxes. We suggest you insure your return, as we cannot be responsible for damage incurred during transit. You are responsible for return shipping.

5) When we receive your items back in new and unworn condition, your account will be credited, less shipping. You are responsible for return shipping.

6) Jewelry returned with signs of wear will be returned to purchaser and no refund will be given.

7) Custom colorways or otherwise customized items are all final sale

8) No exchanges or returns on Stefanie Somers Couture.

 

TERMS of USE

By browsing our website, you are agreeing to our terms of use as follows:

All content, including pictures, descriptions and other material is copyrighted, and may not be reproduced without our permission.

Pictures shown are representative, as all our jewelry is handmade, and each piece will vary somewhat from the photos in terms of stoning color pattern. If you have any concerns about this, we invite you to inquire further regarding items of interest.

All jewelry designs are copyrighted by Stefanie Somers Inc, and may not be reproduced or copied. We welcome individual “pinning” of images to Pinterest, Facebook and social media sites.

Any usage whatsoever by eHow and similar sites is strictly forbidden. Scraping of content on this site is not permitted and will result in legal action.

Any links to outside websites are for your information only, and we do not make any endorsement pursuant to outside links other than presenting them for your enjoyment.

We reserve the right to refuse any order at any time for any reason.

These Terms  and Policies may be changed from time to time without notice. Please visit this page for the current Terms of Use and Policies.

 

PRIVACY

It’s simple: We Don’t Share.

We will never sell, rent, or otherwise disseminate any of your private information to any person or business. Any information we collect about you via site registration or our order process remains with us. We may send newsletters or other material from time to time, but you always have the option of choosing not to receive these mailings – just let us know, and we’ll take you off the list.

Our e-commerce servers maintain full industry level security (SSL – look for the lock in your browser window when making a purchase) throughout the transaction process, so your information is safe from prying eyes. Access to your information is strictly limited, and is password protected at all times.

We do use tracking cookies to enable you to easier browse our site. These cookies do not transmit any personal data to us, but simply store the pages you have visited on your computer so you may access your own history faster during your visit. We do analyze general traffic patterns, but collect no individual information while you are visiting our site.

We value our clients, and we value our clients’ privacy, so it’s simple: We Don’t Share.

Please find a retailer near you. No orders will be fulfilled directly from SSC. Email us at sales@stefaniesomers.com if you have inquiries. Dismiss