Each piece of jewelry from Stefanie Somers is covered by a Limited Lifetime Warranty, subject to certain restrictions.

Stefanie Somers jewelry is handcrafted so there will be variations from piece to piece. These do not reflect product flaws, but rather make each piece a unique work of art. Should your jewelry exhibit damage upon receipt due to defects in workmanship, the item will be repaired and if needed, replaced. Repairs resulting from normal wear and tear will be charged accordingly. By treating your SSC jewelry with the utmost love and care, you will be able to enjoy it for many years to come.

Please note, while we are happy to repair any item with our tag or hallmark, or which can be positively identified as SSC, our warranty extends only to the original purchaser.

We may request copies of your original invoice/receipt depending upon where your jewelry was originally purchased. Items whose provenance cannot be traced, or which have been resold/bought on the secondary market can still be repaired but will be subject to current rates at the time of repair.

The following instances are only covered by our warranty immediately upon receipt of your jewelry:

Bent framework or settings.

Missing components, i.e. lost drops or connecting sections.

Scratched or otherwise marred settings/metal.

We are not able to warranty:

Lost or missing earrings or jewelry or components thereof.

Chemical reactions due to hairspray, makeup, skin oils, or other untraceable reactions.

Should you receive a piece of jewelry that is damaged, or a package that has been damaged in shipping, please retain all packaging materials and contact us immediately. We must receive claims on items received damaged within 72 hours of receipt.

PLEASE NOTE: 

We regret that we can only offer warranty repair to the original purchaser. Should you purchase a piece of SSC on the secondary market, we will be happy to perform any repairs needed, but they will be billed at current rates. 

ADDITIONAL NOTE:

Fine crystal frequently goes out of availability. While we maintain an extensive stock of both current and vintage crystal, it is possible that older pieces may need repairs for which the stones are no longer available. In these instances we will work with you on available options, but we are sometimes unable to restore older pieces to their original form. We ask for your patience and understanding in these instances, and we understand that it can sometimes be disappointing.