We hope it doesn’t happen, but sometimes it’s unavoidable that things just don’t work out. 

We’re happy to take back something that doesn’t work out as you’d planned (within specified parameters), but we ask that you get it back to us quickly, so read on…

Due to the nature of special occasion, we are only able to accept returns within a limited timeframe. We will accept returns and exchanges of unused, undamaged merchandise for a full store credit if we are notified of your desire to return within 2 days after receipt. Packages must be in the carrier stream within 3 days and must be delivered back to us with 10 business days of your original receipt.

Returns are subject to the following:

• Merchandise must be accompanied by the original receipt
• Only items purchased directly from Stefanie Somers will be accepted. For purchases made at our partner stores, please see the store where the purchase was made.
• Items accepted for return must be in new, unused condition. Items showing signs of wear will be returned and no credit will be issued.
• You must notify us of your wish to return your purchase with 2 days (48 hours) of receipt
• We must receive your returned item within 10 business days of your original receipt.
• We are not able to credit any shipping charges
• You are responsible for return shipping costs
• Please use a trackable, insured method when returning your item. We cannot be responsible for packages we do not receive.

The following types of items are not eligible for return and/or exchange:

• Sale items
• Couture and/or Custom Colorway items
• Custom work of any nature

All returns will be made for SSC store credit only - we are not able to give refunds.

All sale and clearance items are final sale and may not be returned or exchanged. Custom items and Couture work are also final sale and may not be returned or exchanged.

Typical turnaround time for returns & exchanges is approximately three weeks from the date of receipt. The customer is responsible for all shipping charges. Shipping charges are nonrefundable.

We're more than happy to exchange items within the parameters above as well, with the additional caveat that you are responsible for any extra shipping costs incurred. 

***Always be sure to save a copy of the original receipt for your records.***

All items from SSC are custom made specifically to your order, for you. We therefore respectfully request that you do not order several items with the intent to return all but one, see what works best, etc. If you’re having trouble deciding on the right piece, please let us know and we’ll do our best to help. We have some great tricks on this! We'll give you as much guidance and handholding throughout the order process as you wish - we have decades of experience here, so please, lean on us.