ORDERING TIMELINE

Our studio is based in The Woodlands, TX, and ships Monday through Friday, excluding holidays. Most Ready-to-Wear items – excluding Couture and Custom Colorway orders – ship within 5-7 days. This timeframe may change depending upon the time of year and demand. Please contact us for specific shipping windows if you have a close wear date.

FLAT RATE SHIPPING

Within the United States:
Standard Shipping – UPS Ground (1-6 days) – FREE over $125
Standard Shipping – UPS Ground (1-6 days) – $9.99 under $125

Special shipping rates for the continental U.S.:
UPS 2nd Day Air* – $25
UPS Next Day Air* – $45
UPS Saturday Delivery (not available everywhere)* – $65
*Physical Addresses only. Not available for PO Box addresses.

Shipping rates for APO/AFO and U.S. Territories:
Standard Shipping – USPS First Class Mail (7-14 days) – FREE
Expedited Shipping – USPS Priority Mail (2-7 days) – $15

Shipping rates for Canada:
Standard Shipping – USPS Priority Mail International (5-10 days) – $39

All other international shipping:
Standard Shipping – USPS Priority Mail International (5-10 days) – $45

P.O. Boxes
Orders shipped to P.O. Boxes are sent via USPS First Class and Priority mail only.

U.S. TERRITORIES & MILITARY ADDRESSES

We ship to all U.S. territories, APO/AFO addresses, and many international countries. Please visit the International section for more information.

Military APO/AFO Addresses
Orders shipped to APO/AFO addresses are shipped via USPS. Shipments to APO/AFO addresses may be subject to longer transit times due to military processing. Once the package has been delivered to the APO/AFO point, Stefanie Somers® is not responsible for the possible delays or lost shipments.

U.S. Territories
Orders shipped to U.S. territories are shipped via USPS.
Please allow additional time for delivery.

Duties and taxes are determined by the customs agency within the destination territory. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination territory. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

NON-U.S. ADDRESSES

Canada
Items shipped to Canada must pass through customs; please allow extra time for deliveries to Canadian addresses. The approximate time frame is 5 – 21 business days. Business days are Monday through Friday, excluding holidays.

Duties and taxes are determined by the customs agency in Canada. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into Canada. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

International
We can ship to most* countries. Items shipped to international addresses must pass through customs; please allow extra time for deliveries to international addresses. The approximate time frame is 7 – 21 business days. Business days are Monday through Friday, excluding holidays.

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

NOTICE
*We are currently unable to ship to: Germany, Brazil, Russia, Falkland Islands, Ukraine, China and Moldova.

Our website is not currently enabled for international shipping. To place an international order, please contact us with your order and we'll set up a custom link for you.

MULTIPLE SHIPPING ADDRESSES

We are only able to ship to one address per order. If you need items shipped to multiple addresses, please place separate orders for each different shipping address.

TRACKING ORDERS

When your order is ready to be shipped you will receive a shipment confirmation email with tracking information. To track your order, please visit your account page on stefaniesomers.com, login, and refer to your recent orders. You may also track your package using the tracking information supplied in your tracking email.

SHIPPING HOLIDAYS

Stefanie Somers and its carriers do not ship or deliver on the following holidays:

• New Year’s Day – January 1st
• Martin Luther King, Jr.’s Birthday** – January 21st
• Presidents’ Day** – Third Monday of February
• Memorial Day – Last Monday of May
• Independence Day – July 4th
• Labor Day – First Monday in September
• Columbus Day** – October 12th
• Veteran’s Day** – November 11th
• Thanksgiving Day – Last Thursday in November
• Christmas Day – December 25th

**Only standard and expedited packages will not be shipped or delivered. 2nd Day Air, Next Day Air and Saturday Delivery will be available unless otherwise noted.

SHIPPING CHARGES

ALL SHIPPING CHARGES ARE NON-REFUNDABLE.